AI Sales Agent module
Business owners
Business Knowledge
Give the AI the business profile, products, voice, policies, FAQs, and documents it needs before talking to customers.
Overview
Business Knowledge is the module that teaches the AI what the company is. Without it, AI can answer isolated questions but it cannot represent a business with authority. With it, the AI understands the brand, operating rules, product context, policies, FAQs, and uploaded documents that shape accurate customer replies.
The goal is simple: the AI should answer common customer questions the way the owner would answer them, while staying inside facts the business has provided.
Capabilities
Business Profile
The owner can describe the business name, business description, mission, vision, industry, target audience, location, working hours, and contact information. This becomes the baseline context for all AI conversations.
Brand Personality
The owner can define tone, writing style, emoji preference, language preference, and greeting style. Example tones include friendly, professional, luxury, youthful, funny, and minimal.
Unique Selling Points
The owner can explain why customers should buy from this business instead of a competitor. Examples include handmade quality, Myanmar-made production, one-year warranty, free delivery, same-day shipping, or premium sourcing.
Business Policies
The owner can define delivery, return, refund, warranty, exchange, and payment policies. This helps the AI answer operational questions without guessing.
FAQ And Documents
The owner can provide common questions and upload business documents such as PDF, Word, Excel, and images. These sources let the AI handle repeat questions with more precision.
Expected Experience
- Owners can complete a structured business profile.
- Owners can choose brand tone and language preferences.
- Owners can add selling points and business policies.
- Owners can create FAQ entries.
- Owners can upload documents for AI reference.
- AI replies prefer verified business data over generic answers.
Related Pages
- Feature: AI Sales Agent
- Feature: Product Management
- How-to: Connect Telegram AI Sales Agent