AI Sales Agent

A Myanmar-language AI sales employee that answers product questions, recommends real catalog items, remembers customers, and creates orders from Telegram and Messenger conversations.

ReleasedUpdated 2026-07-24

Overview

Billions+ AI Sales Agent turns chat conversations into a managed sales workflow. It is not a support bot that only answers FAQs. It uses the business catalog, customer memory, order rules, and owner controls to help customers choose products and complete an order without waiting for a human operator.

The AI Sales Agent is available on Telegram and Messenger. A business connects a Telegram bot and/or a Facebook Page, enables AI replies, chooses how the AI should speak, and defines which customer details the AI must collect before creating an order. Configuration is shared across every connected channel — persona, order rules, and knowledge apply the same way whether the customer messages through Telegram or Messenger. When a customer asks about a product, the agent searches the real catalog instead of inventing an answer. When the customer is ready, the agent gathers the required fields and creates an order with AI provenance so the owner can review where it came from.

The product direction is larger than a single AI sales channel. Billions+ is being built as a business operating system: the software should understand the business, keep routine sales work moving while the owner sleeps, recover missed opportunities, and surface the numbers that help the owner make better decisions.

How It Works

The AI Sales Agent is gated in two layers. A global AI_SALE_AGENT flag controls whether the feature is available at all. A per-business entitlement controls whether the selected business can use it in their plan or add-on set. When both gates pass, the business owner sees the AI settings page inside the dashboard.

The owner configures behavior in two practical tabs. The Behaviour tab controls the AI persona, the too-long message fallback, and plan notes such as word limits and memory behavior. The Orders tab controls which fields the agent must collect before creating an order, including customer name, phone number, address, and quantity. The owner can also require manual approval before AI-created orders move forward.

The master enable switch depends on at least one channel being connected — Telegram, Messenger, or both. If the business has no channel connected, the AI cannot be enabled and the interface points the owner to the integration settings. This prevents a misleading state where AI appears active but has no customer channel to operate in.

Operating Flow

The business connects Telegram, Messenger, or both.
The owner enables AI replies for the active business.
The owner chooses a persona and order collection rules.
A customer messages the connected channel.
The agent reads business configuration, catalog data, and remembered customer context.
The agent answers in Myanmar, recommends only real products, and asks follow-up questions when information is missing.
When the customer is ready, the agent creates an order with AI source metadata.
The owner can approve, edit, fulfill, or take over from the dashboard.

Components

Persona Control

The persona setting gives the owner a simple way to choose the voice of the AI. Examples include friendly, professional, fashion-focused, and technical selling styles. The goal is not just tone. Persona affects how the agent explains products, how direct it is during selling, and how much guidance it gives before asking for a decision.

Product-Aware Replies

The agent should only answer product questions using real catalog data. It searches products, retrieves product details, and presents product options based on what exists in the business account. This protects trust because the AI is not allowed to invent prices, categories, or availability.

AI Order Taking

The agent collects the fields required by the owner before creating an order. A stricter business can require name, phone, address, and quantity. A simpler operation can keep the required set smaller. Every AI order keeps source context so the owner can trace it back to the original conversation.

Owner Takeover

AI is useful only if the owner remains in control. When a human operator steps into a conversation, the AI can be paused. This makes the system practical for real sales where high-value customers, unusual requests, or sensitive payment questions may need a human.

Operating Proof

The operating proof is the control model: AI availability, persona rules, order collection, owner takeover, and channel handoff all sit in one workflow, regardless of whether the customer is on Telegram or Messenger. That keeps the AI useful without letting it act outside the business context the owner approved.

What Comes Next

The next maturity level splits the AI Sales Agent into four modules: Business Knowledge, AI Sales Playbook, Customer Follow-up, and Sales Analytics. That gives Billions+ the shape of a real sales employee: it understands the business, knows how to sell, recovers customers who did not buy, and reports what the owner should improve.

Feature: Product Management
Feature: Order Management
Feature: Customer Management
Feature: Notifications
Sub-feature: Business Knowledge
Sub-feature: AI Sales Playbook
Sub-feature: Customer Follow-up
Sub-feature: Sales Analytics
How-to: Connect Telegram AI Sales Agent
How-to: Connect Messenger AI Sales Agent