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C

AI Sales Agent module

Owners and returning customers

Customer Follow-up

Recover missed sales by detecting unfinished buying intent, sending relevant follow-ups, learning why customers did not buy, and scheduling reminders.

Planned

Overview

Customer Follow-up is where the AI Sales Agent becomes more valuable than a fast reply tool. It helps recover customers who showed buying intent but did not complete a purchase.

In chat commerce, many customers ask price, delivery, stock, or product details and then disappear. A human owner may not have time to follow every conversation. The AI can detect these cases, follow up at the right time, and personalize the message based on what the customer asked before.

Capabilities

Detect Lost Sale

The AI can detect when a customer asked about price, requested details, added an item to cart, or started an order but did not purchase. These signals create a follow-up opportunity.

Follow-up Delay

The owner can choose when the AI should follow up. Examples include one hour, six hours, twenty-four hours, three days, or seven days.

Smart Follow-up

The AI should not send the same generic message to every customer. If the customer asked about delivery, the follow-up should ask whether they still have delivery questions. If the customer abandoned an order, the follow-up should offer to continue.

Ask Why Customer Did Not Buy

If a customer confirms they will not purchase, the AI can politely ask why. Common options include too expensive, need more information, found another shop, will buy later, not interested anymore, or other.

AI Recovery And Reminders

If the reason is price, the AI can suggest a more affordable option. If the customer needs more information, it can provide missing details. If the customer needs time, it can schedule a reminder for tomorrow, next week, payday, end of month, or a specific date.

Stop Follow-up

The customer must be able to stop follow-up messages. Supported intents should include stop, unsubscribe, not interested, and already purchased.

Expected Experience

  • AI can detect unfinished buying intent.
  • Owners can configure follow-up delays.
  • Follow-ups use conversation context.
  • Customers can provide a reason for not buying.
  • AI can recommend a recovery action based on the reason.
  • Customers can stop follow-up at any time.

Related Pages

  • Feature: AI Sales Agent
  • Feature: Customer Management
  • Feature: Notifications

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