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How-to guide

Business owners

How to Connect Messenger AI Sales Agent

Connect a Facebook Page via "Continue with Facebook", enable AI replies, configure persona and order rules, then test a real customer conversation before going live.

Released

Overview

Messenger is the second released channel for the Billions+ AI Sales Agent, alongside Telegram. Once a Facebook Page is connected, the AI can reply to Messenger customers, answer catalog questions, recommend products, collect order information, and create orders from the conversation — the same AI configuration a business already uses for Telegram applies automatically to Messenger.

Messenger connects through Facebook's own "Continue with Facebook" login, not a pasted token. The business owner authorizes Billions+ against their own Facebook Page, then picks which Page to connect from the dashboard.

Before enabling AI replies, make sure the business has a clean product catalog. The AI should answer from real products and real business information, so incomplete catalog data will create weaker sales conversations.

Before You Start

  • You need access to the Billions+ dashboard for the business, and you must be an admin of the Facebook Page you want to connect.
  • Your Facebook Page must be reachable through a Facebook App that has the Messenger product added and is in Live Mode with pages_messaging approved. A Page still under App Review or Development Mode can only message Facebook test users, not real customers.
  • The business should have products with names, prices, descriptions, and images.
  • The AI Sales Agent feature must be enabled for the business plan or add-on.
  • The Messenger integration must be turned on for your environment (the INTEGRATION_MESSENGER flag) — ask an administrator if the Messenger row is missing from Integration Settings.

Step 1. Connect Messenger

Open the business dashboard and go to Integration Settings. Choose "Continue with Facebook" to start the OAuth flow, and approve the permission request on Facebook's side. Billions+ then lists every Page you manage — pick the Page the business will sell through.

Once a Page is connected, the business record exposes Messenger availability to the AI Sales Agent page, the same way a connected Telegram bot does.

Step 2. Open AI Sales Agent Settings

Go to the AI Sales Agent page for the active business. If AI is already configured for Telegram, Messenger uses the exact same configuration — there is nothing channel-specific to redo. If this is the business's first connected channel, configure persona and order rules as described below.

Step 3. Choose The AI Persona

Open the Behaviour tab and choose the persona that matches the business. Use the persona preview before saving so the owner understands how the AI will sound to customers — this applies to every connected channel, Messenger included.

Step 4. Review Long Message Behavior

Configure the response used when a customer sends a message that is too long for safe AI handling. This fallback should be polite and should guide the customer to a shorter, clearer request.

Step 5. Configure Order Rules

Open the Orders tab and choose what information the AI must collect before creating an order. The common required fields are name, phone number, address, and quantity.

If the business wants stronger control, enable owner approval for AI-created orders.

Step 6. Save Changes

Save the configuration. The dashboard sends the full draft configuration to the AI config API and refetches the saved state after success.

Step 7. Test A Real Conversation

Message the connected Facebook Page from a personal Facebook account, as a customer would. Ask about a product, price, delivery, or availability. Confirm that the AI uses real catalog information and asks for required order details before creating an order.

Then review the order in Billions+. If approval is required, confirm that the AI-created order appears with the correct approval state and source context.

Troubleshooting

"Continue with Facebook" Fails Or The Page List Is Empty

Confirm you are an admin of the Facebook Page, and that the Facebook App behind Billions+ has the Messenger product added. A Page in an app still under Facebook App Review may not appear until the app moves to Live Mode.

Customer Messages Never Arrive

The Facebook App may still be in Development Mode — Live Mode with an approved pages_messaging permission is required before real (non-test) customers can message the Page. This is a Meta-side setting, separate from the Billions+ connection.

The AI Answers With Weak Product Details

Review the product catalog. Add clearer descriptions, categories, tags, images, and prices. The AI can only sell confidently from accurate business data.

The AI Creates Orders Too Early

Require more order fields or enable owner approval. The Orders tab controls how much information the AI must collect before creating an order.

The AI Should Stop Replying

Pause AI replies from the conversation or disable the master AI replies toggle for the business.

Reference Links

  • Feature: AI Sales Agent
  • Feature: Product Management
  • Feature: Order Management
  • Sub-feature: Business Knowledge
  • Sub-feature: AI Sales Playbook
  • Sub-feature: Customer Follow-up
  • How-to: Connect Telegram AI Sales Agent

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