Privacy Statement
Who This Policy Covers
Effective September 1, 2026. This Privacy Statement explains how Billions+ collects, uses, shares, and protects personal data when you visit our public website or use the Billions+ dashboard, AI Sales Agent, connected messaging channels, and related services.
Billions+ is the service operator referred to as “Billions+,” “we,” “us,” or “our.” A business that creates a workspace is a “business customer.” People who contact that business through a connected channel are its “customers” or “prospective customers.”
Our Roles
2.1 Billions+ as controller
Billions+ acts as a controller when we decide why and how to process data for account registration, authentication, plans and billing, service security, operational communications, support, product administration, and visits to our public website.
2.2 Billions+ as processor
Billions+ acts as a processor when a business customer uses the service to handle its catalog, customer records, connected-channel conversations, order information, or business instructions. The business customer controls that data and determines the purpose of processing. Our Data Processing Addendum provides additional processor terms.
Information We Collect
3.1 Account and business data
We process names, email addresses, phone numbers, authentication and device identifiers, business names and profiles, workspace roles, invitations, settings, and other information needed to create and administer an account or business workspace.
3.2 Catalog, customer, and order data
A business customer may provide product names, descriptions, prices, availability, images, business knowledge, customer contact details, preferences, notes, purchase intent, delivery information, AI-prepared or owner-created order details, and payment-status information. Billions+ does not collect payment-card details from the business’s customers through the AI Sales Agent.
3.3 Conversations and channel data
When a business connects an enabled messaging channel, including Telegram, we may process channel identifiers, messages, attachments, conversation history, product questions, order requests, support issues, delivery events, and the connection metadata needed to send and receive messages.
3.4 Technical, billing, and support data
We process IP addresses, browser and device information, session and security events, service usage, error and diagnostic logs, plan and allowance information, billing transaction references, notification delivery records, and communications you send to support. Some device identifiers may be generated from browser or device signals for account security and request continuity.
How We Use Information
- Create and secure accounts, workspaces, sessions, roles, and connected services.
- Provide the AI Sales Agent, ground responses in a business’s catalog and instructions, deliver product information, maintain conversation context, prepare orders, support follow-up, and enable owner approval or takeover.
- Operate plans, usage allowances, billing, service notices, email, and support.
- Detect abuse, enforce service rules, investigate incidents, troubleshoot failures, protect workspace boundaries, and maintain reliability.
- Comply with legal obligations and establish, exercise, or defend legal claims.
Where applicable law requires a legal basis, processing may be necessary to perform a contract, comply with law, protect legitimate interests such as security and service improvement, or act on consent. A business customer is responsible for the legal basis and notices that apply to the customer data it controls.
AI Sales Agent and Connected Channels
The AI Sales Agent uses a business customer’s approved catalog, business knowledge, instructions, conversation history, customer context, and order context to answer questions, recommend products, prepare responses, and create orders for owner review or configured processing. Business owners can configure the agent, review sensitive actions, take over conversations, and resume automation.
AI output can be incomplete or wrong. Business customers should keep source information accurate, review important commitments, and avoid asking customers to submit unnecessary sensitive information. Messages also pass through the connected channel selected by the business and remain subject to that channel provider’s terms and privacy practices.
How We Share Information
We share personal data only as needed to operate, secure, and support Billions+, follow a business customer’s instructions, complete a transaction, or comply with law. We do not sell personal data or disclose it for third-party targeted advertising.
- Infrastructure providers for application hosting, databases, queues and caches, private object storage, deployment, monitoring, and recovery.
- AI inference providers that generate requested agent responses and related outputs.
- Email, notification, identity, billing, and payment providers used for requested account and plan operations.
- Messaging and integration providers selected or authorized by the business customer.
- Authorized workspace owners, administrators, and team members according to their access.
- Authorities, courts, advisers, acquirers, or other parties when required by law or reasonably necessary to protect rights, safety, service integrity, or a legitimate business transaction.
Retention and Deletion
We keep personal data for as long as needed to provide the service, maintain the business customer’s account, meet legal and financial recordkeeping obligations, resolve disputes, investigate abuse, and protect the service. The period depends on the data, account status, enabled features, customer instructions, and applicable law; Billions+ does not publish one fixed period for every record type.
After account closure or a valid deletion request, we delete or de-identify data when it is no longer required. Limited records may remain where law, security, fraud prevention, billing, or dispute resolution requires them. During any required retention, use is restricted to the reason the data was kept.
Your Choices and Rights
Depending on applicable law, you may be entitled to ask for access, correction, deletion, restriction, objection, or a portable copy of certain personal data. You may also withdraw consent where processing depends on consent. Some requests can be completed through account settings; others can be sent to the contact below.
If your data appears in a business customer’s workspace or conversation, contact that business first because it controls the customer relationship and the purpose of processing. We provide reasonable assistance when the business needs action from Billions+ to respond.
Security
We use technical and organizational measures designed to protect personal data, including signed HTTP-only session cookies, access controls, workspace boundaries, security and audit logging, protected file access, transport security, and rate limiting. Access to customer data is limited to authorized people and systems that need it for their work.
No internet service can guarantee absolute security. Business customers must protect their credentials, control workspace access, review connected channels, and notify us promptly if they suspect unauthorized use.
International Processing
Billions+ and its service providers may process data in countries other than the country where a user or customer is located. Where applicable law requires a transfer safeguard, we use a lawful mechanism appropriate to the transfer and the parties’ roles.
Children
Billions+ is a business service and is not directed to children. A business customer must not knowingly use the service to collect a child’s personal data unless it has the authority, notices, consent, and safeguards required by applicable law.
Changes to This Policy
We may update this statement when the service or legal requirements change. We will update the effective date and provide additional notice through the service or by email when a change is material and notice is required.
Contact Us
For questions about this statement or requests concerning your personal information, contact Billions+ at [email protected].