AI Sales Agent feature
Knowledge base
Give AI Sales Agent the business context it needs. Explain your products, policies, and services so routine replies can draw on your business information.
What it means.
Business knowledge gives the agent information about your business beyond an individual customer conversation. Keep that information clear and current as your prices, policies, and services change.
How it can help.
Add the delivery and payment information customers ask about most often. The agent can use your business context when answering those routine questions.
Your team stays involved.
Review the business information you provide and the replies customers receive. Expanded file, text, and Q&A source management is being prepared; its availability has not been announced.
Read the guide →