AI Sales Agent feature
User memory
Give returning customers a conversation with context. AI Sales Agent can remember useful customer preferences for future conversations.
What it means.
Memory keeps useful customer context beyond a single conversation. When a customer is attached to the chat, the agent can save durable facts, such as a preference, and use them in later replies.
How it can help.
A returning customer has previously shared a product preference. Saved context can help the agent continue the conversation without asking the same question again.
Your team stays involved.
Memory supports the conversation; your team can still review messages and take over. Treat remembered information as context that may change, rather than a guarantee that every detail is correct.
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